FAQ

How can I track my order?

Once your order is shipped, you'll receive a tracking number via email to monitor your package's delivery status. If you do not receive a confirmation email, please reach out to us at ray@splashway.com!

How do I know which size to order?

Check our size guide available on product pages to ensure you select the correct size for apparel items.

Do you ship internationally?

Currently, we ship only within the United States. Please check back for updates on international shipping options.

What is Splashway's return policy?

We accept returns within 30 days of delivery for most items in new condition. Some restrictions apply, so please review our return policy on the website.

Can I use Splashway gift cards online?

Currently, gift cards are not accepted. We are working towards changing this in the future!

How can I contact customer service?

You can reach us via email at ray@splashwaywaterpark.com or through our website's contact form for any questions or concerns.

Is it safe to use my credit card on the online store?

Absolutely, our online store uses SSL encryption to ensure your data is secure. You can shop with confidence!

How often do you restock items?

Restock times vary by product. Sign up for our newsletter below to receive restock notifications and new product alerts! You can also follow us on social media for further updates.